Privacy Policy

About this policy

Coastal Cyber Pty Ltd (ABN to be confirmed) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information. By using our website or engaging our services, you consent to the practices described in this policy.

What information we collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, organisation name
• Enquiry content submitted via our contact form
• Booking information submitted via our scheduling system (Microsoft Bookings)
• Standard website analytics data (page views, browser type, referral source) - collected in aggregate and not linked to individuals

We do not collect sensitive information (as defined under the Privacy Act) through this website.

How we use your information

We use personal information to:

• Respond to enquiries and contact form submissions
• Schedule and manage appointments
• Deliver consulting services you have engaged us for
• Send service-related communications where you have requested them
• Improve our website and services

We do not use your personal information for unsolicited marketing without your consent.

Disclosure of your information

We do not sell, rent, or trade personal information. We may disclose information to:

• Third-party service providers who assist in operating our website and services (including Netlify for form processing and Microsoft for scheduling), subject to appropriate data handling agreements
• Regulatory authorities where required by law

We take reasonable steps to ensure any third parties who handle personal information on our behalf do so in accordance with the APPs.

Data storage and security

Personal information is stored on secure systems. We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Cross-border disclosure

Some of our service providers (including Netlify and Microsoft) process data on infrastructure outside Australia. We take steps to ensure personal information transferred offshore is handled consistently with the APPs.

Access and correction

You have the right to request access to personal information we hold about you, and to request correction of information that is inaccurate, incomplete, or out of date. To make a request, contact us using the details below.

Complaints

If you believe we have mishandled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact